How do I book a transfer to and from the airport?
You can book your transportation in our web page www.brxservices.com with at least 48 hours before your flight. Reservations within 48 hours of your departure should be booked through our Operations Office at info@brx-services.com.
What happens with my transportation if my flight is cancelled?
That will depend on the cancellation policy of the transfer booked. Please, check our cancellation and no-show policy to learn more about it.
What will happen with my transportation if I cannot travel because I am sick?
If you get sick and show us a valid medical certificate, we will reimburse you the amount paid for the transfer.
What payments options do I have?
You can pay through a credit card, debit card or wire transfer. Also, you can pay in cash in the Punta Cana Airport and with our hotel’s representatives.
The payment link is not working, what should I do?
If your payment link is not working, you should contact our BRX Operations teams at info@brx-services.com and they will kindly assist you.
How do I find BRX Services at the Airport?
BRX Services is in counter number 20 in terminals A & B of Punta Cana International Airport.A White and blue turquoise uniformed staff will be waiting for you at your arrival.
How long do I have to wait for the vehicle to depart from Airport to the hotel?
It will depend on the type of transportation booked. Private transportation will depart as soon as you arrive in our counter. Shared transfers will have a waiting time of 20 to 25 minutes.
How many stops the shared transfer does?
The shared transfer makes up to three stops.
What should I take in consideration before I arrive to DR?
Local government requires to complete an electronic ticket to enter to the country. It can be filled out in the follow webpage when following a few simple steps: https://eticket.migracion.gob.do
Who should I contact if I have an emergency before or after my arrival?
In case of emergency with your transfer service, you can contact our team at info@brx-services.com or to our WhatsApp number +1 (809)-501-1178.
Do you appear in social media?
Yes, we do. You can find BRX Services in Instagram, Facebook, LinkedIn, Tripadvisor and Google.
How can I know my pickup time on my departure transfer?
Our hotel Representative will assist you confirming your pickup time. We encourage you to visit your Representative on your arrival to confirm your departure transfer.
Can my kids make the excursions listed on your webpage?
Depending onyour children’ age they can be not allow to certain excursions due to safety reasons. In the description tab you will find any age restriction for the excursion you are interested in.